Refund and Cancellation Policy

Plans

Paid plans are monthly and recurring, charged through a Razorpay mandate. You can cancel at any time from the plans page in the app.

Cancelling stops future charges. Your plan stays active until the end of the period you have already paid for, and there is no partial refund for the unused remainder of a month.

We do refund a plan charge that should not have happened: if you were charged after cancelling, if you were charged and the plan never became active, or if you were charged twice for the same period.

Credits

Credits are a daily allowance included in your plan, not something you buy separately. They have no cash value, unused credits do not carry over, and they are not refundable — including when you cancel.

Paid checklists

Buying a published checklist copies it into your account immediately. Because the content is delivered at once, purchases are generally final.

We do refund a checklist purchase if you were charged and the checklist did not arrive in your account, if you were charged more than once for the same checklist, or if the content is substantially not what the listing described.

How to ask

Contact legal@cheli.app within 7 days of the charge with your account details. Approved refunds return to the original payment method, usually within 5 to 7 working days.